COVID-19 Resources & Updates

At Third Coast Bank SSB, the health and well-being of our customers, employees, and communities is our top priority.  We understand that your daily routine as well as handling your finances have changed due to these unprecedented times.  Banking is an essential service and we are here for you.  We are committed to keeping you updated on any changes as they emerge and sharing available resources with you.

Banking Center Updates

We are taking the following steps to protect you and our employees by making changes to our banking center service operations.
  • In an effort to adhere to social distancing, we ask that customers please use our drive-thru lanes where possible. 
  • Currently our lobbies are closed and available by appointment only.  Please call your banker or branch if you need to visit in-person.
  • And finally, to minimize the spread of the virus, we ask that if you are feeling sick or have a fever, to please use one of our other banking services.  
Banking Services 
Third Coast Bank Online & Mobile Banking:
If you haven't already, please enroll in Online Banking and download our Mobile 
App.1
 
 
Heritage Bank, a Division of Third Coast Bank Online & Mobile Banking:
If you haven't already, please enroll in Online Banking and download our Mobile
App.
 
 
You will be able to:
  • Update your personal information so we can stay in touch.
  • Access your bank accounts; view transactions and balances.
  • If you are enrolled in Mobile Deposit, you'll be able to deposit checks.2
  • Transfer funds between your accounts.
  • Pay bills using Bill Pay services.3
1. Mobile App is available for download.  Message and data rates may apply.
2. Must be enrolled for Mobile Deposit, consumers only.  Business customers may establish Mobile Remote Deposit Capture services mRDC.
3. Bill pay payees must be established in online banking before using in the Mobile App.
 
Third Coast Bank Drive-Thru Service:
Deposits and cash withdrawals may be made through our drive-thru locations in Beaumont, Mid County, and Plano.  See all of our Third Coast locations.
 
Heritage Bank, a Division of Third Coast Bank Drive-Thru Service:
Deposits and cash withdrawals may be made through our drive-thru locations in Pearland, Detroit, La Vernia, and Lake Jackson.  See all of our Heritage locations.
 
All ATM Service:
As always you may use any ATM nationwide for cash withdrawals, and we'll waive any fee and provide an immediate refund of other's fees.
Precautionary Measures
In effort to prevent the spread of the Coronavirus, we have enacted the following precautionary measures:
  • Advised employees to take preventative action to avoid exposure and maintain proper health standards
  • Monitor travel advisories; including quarantining employees who have traveled to countries with Level 3 or higher travel advisories by the U.S. State Department where there are pronounced COVID-19 outbreaks
  • Advised employees who exhibit flu-like symptoms to stay home
  • Provide continual informational updates to employees on COVID -19 developments
Resources
The U.S. State Department Travel Advisories:  Check your travel
 
The CDC (Centers for Disease Control and Prevention) Prevention: Steps to Prevent Illness
SBA Resources

Third Coast Bank CARES Program

Third Coast Bank is approved to offer SBA Loan Products under SBA's Preferred Lender Program.  We can help small businesses keep workers paid and employed by offering the SBA 7(a) Expanded Paycheck Protection Program.  Please complete the attached request form and email to us at SBAloan@tcbssb.com.
 
 

SBA EIDL Program

SBA’s direct economic disaster loans to help with the effect of COVID-19.  Please click on the link to apply.  SBA Disaster Loan
 

SBA’s Coronavirus (COVID-19) Disaster Relief  Direct Lending: 

SBA disaster assistance customer service center. Call 1-800-659-2955
(TTY: 1-800-877-8339) or e-mail disastercustomerservice@sba.gov
Beware of Scams
Cyber criminals have been quick to take advantage of the coronavirus outbreak.  Please do not let your guard down and fall for scams.  Here are a few that we are aware of:
  • Phishing Emails - criminals are exploiting the crisis by sending emails that appear to be from a legitimate medical and healthcare organization including the World Health Organization (WHO).
  • COVID-19 Maps - hackers are using COVID-19 outbreak maps to infect computers, cell phones, and tablets with malware.  This will lead to either unsuspecting victims opening the attachment which infects their device or prompting the victim to enter their login credentials.  
  • Non-delivery Scams - bad actors advertise as a company that sells medical supplies used to prevent or protect against the coronavirus. The criminals will demand payment or deposits in advance and then never deliver the products.
  • Charitable Causes Scams - another scheme uses social media to dupe victims into donating money to bogus charitable causes.
  • Checks from the government - there are reports that the government may soon be sending money by check or direct deposit to each of us.  The details are still be worked out; however, please know that the government will not ask you to pay anything up front to get this money; the government will not call to ask for your Social Security number or bank information; anyone who does is a scammer.
Please do not be fooled by the fraudsters into handing over your sensitive personal and/or banking information like username, password, or any other personally identifying information.
Let's all do our part
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

We're here for you.

Please contact your banker directly or call our Service Centers if you need our help.
 
Third Coast Bank SSB Customer Service 1-833-844-7708
 
Heritage Bank, a Division of Third Coast Bank SSB Customer Service 855-485-0600